Support

Below you will find aa selection of articles to assist with your modules. If none of the articles below solve your problem, please feel free to contact us from the right hand side form on this page

Support

AC Permissions and Configuration

The following tips are general guidance to be used when the module does not work as expected. We have found that in a number of cases, the problem lies with the server configuration that AC sits rather than the module it's self. 

Syncing Payments FROM activeCollab to Xero

We have been asked an number of times about Syncing payments applied in ActiveCollab to Xero. We don't support this in Xero Invoice Manager. Here's why...

Xero Invoice Manager Support

If you are having issue connecting and posting to Xero with the AC module, please check the following BEFORE emailing us for support;

XIM - Invoices not making it to Xero

On some occasions, an invoice generated in ActiveCollab will be marked as successfully exported in AC, but when reviewing in Xero, it is not there. 

Need Product Support ?

If you'd like to contact us about support for our activeCollab products, please click the button below to create a Support Ticket from which we can fix your problem.

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